Refund & cancellation policy

Draft for owner review — not approved for launch. The store remains closed while the remaining policy terms are confirmed.

Chromelie is operated by Viktorija Venckeviciute as an individual business operator, trading as Chromelie. Customer support and photo submissions: chromelie.analysis@gmail.com.

Personalized digital service

Your color guide is prepared for you after suitable photos are received and is not a physical item or an instant stock download.

Questions and requests

Contact Chromelie with your order number and checkout email if you need to cancel, update photos, or report an issue with delivery or the report.

Owner decisions required before launch

Confirm cancellation eligibility before work starts, the policy once preparation has begun, handling of missing or unsuitable photos, any revision process, and the criteria and timing for refunds. Do not accept orders until these terms are approved and clearly available before purchase.

This draft does not promise a refund guarantee or remove customer rights that apply under law.